Terms and Conditions

Our current General terms and delivery conditions:

We are a wholesaler and deliver especially to commercial retailers. Hence, our prices are net, so plus the statutory value-added tax. We always try hard to deliver on schedule, but because of the dependency on some suppliers abroad, we could not give a binding confirmation of the delivery time. Claims for compensation are generally excluded.

From a net order value of 750.00 Euro per delivery date and -address, within Germany, the delivery is free. (Minimum order value 150.00 Euro net). From a net order value less than 750.00 Euro, we charge 24.95 Euro for shipping and handling.

New customers will generally only be supplied to by cash on delivery or by advanced payment starting from a purchase value of 750.00 Euro. With cash on delivery shipping there is an additional cash on delivery fee of 6.90 Euro. This cash on delivery fee is to be paid by the customer and is already calculated in the bill.

Abroad:

The delivery to the following European countries on a net order value of 2.500.00 Euro is free:

    1. Austria
    2. Switzerland
    3. France
    4. Luxemburg
    5. Belgium
    6. Netherlands
    7. Denmark
    8. Poland
    9. Czech Republic
    10. Slovakia

Below 2.500.00 Euro we charge freight costs at actual expense.

The minimum order value for customers from abroad is 750.00 Euro. The delivery to any other unlisted countries is on enquiry and at actual expense. Payment for customers abroad is generally cash in advance.

Complaints:

Complaints has to be sent within 7 days via fax (you will find the journal of complain attached). According to the principle of duty to avert we reject all carriage forward packages. Before reconsignment or complaint please check, if it is possible to minimize the damage by sale by retail or little repair.

Damaged items will be replaced, wherever applicable. Only if this is not possible, we will credit your SIGRO-account. Deduction of the amount from the invoice without credit note in not allowed. Thank you for your understanding in advance!

If you act as described you will make processing much easier for all. The handling of complaints often takes much time and is disproportionate to the actual value of goods.

If there are external damages of charge, please make the distributor confirm the incorrect delivery (journal of complaint). The distributor is obligated to do that. Pleas inform us immediately in that case.

All delivered products remain our property until all receivables have been paid completely by the customer. In addition the extended retention of title applies. That means the customers requirement resulting from a perhaps already occured resale of processed products is usually assigned to the seller. Place of jurisdiction for all distributes arising is Auerbach/Vogtland.

SIGRO GmbH
Thomas Riedel
H.-Heine-Str. 14
DE-08223 Falkenstein