Terms and Conditions
Our Current Terms and Conditions - Shipping Terms:
We supply exclusively to commercial resellers. Therefore, our prices are net, meaning they do not include the applicable value-added tax. We always strive to deliver on time; however, due to our reliance on suppliers (some of whom are located abroad), we cannot make any binding delivery time commitments. Consequently, claims for damages are generally excluded.
Delivery is free of charge within Germany for orders with a net order value of €750.00 or more per delivery date and delivery address. (Minimum net order value: €150.00). For orders with a net order value of less than €750.00, we charge a flat shipping fee of €24.95.
New customers are generally only shipped via cash on delivery or prepayment for initial orders totaling €750.00 or more. For cash on delivery shipments, an additional cash on delivery fee of €6.90 applies. The cash on delivery fee is to be paid by the customer and is already included in the invoice.
Abroad:
Delivery to the following European countries is free of charge for orders of €2,500.00 or more:
- Austria
- Switzerland
- France
- Luxembourg
- Belgium
- Netherlands
- Denmark
- Poland
- Czech Republic
- Slovakia
For orders under €2,500.00, we charge shipping costs based on actual expenses. The minimum order value for international orders is €750.00. Delivery to countries not listed is available upon request and based on actual expenses. International customers are generally billed on a prepaid basis only.
Claims:
Claims must be reported within 7 days by fax (with the enclosed claim form attached). In accordance with the principle of the duty to mitigate damages, we do not accept packages sent to us with shipping charges unpaid. Before returning an item or filing a claim, you must always check whether the damage can be mitigated through individual sales or minor repairs.
We will exchange defective items whenever possible. Only if this is not possible will we issue a credit to your customer account with us. Deductions from the invoice without a credit note are not permitted. Thank you in advance for your understanding!
If you follow the steps described above, you will not only make it easier for us to process your claim. Handling complaints often takes a great deal of time and is usually out of proportion to the value of the merchandise.
In the event of external shipping damage, please have the delivery person confirm the defective shipment immediately. (See complaint report.) The delivery person is obligated to do so. Please notify us immediately in such cases.
All goods delivered by us remain our property until all our claims against the customer have been settled in full. Furthermore, an extended retention of title applies. This means that, as a rule, any customer receivables resulting from a resale of the processed products—even if such a resale has already taken place—are assigned to the seller. The place of jurisdiction for all disputes arising herefrom is Auerbach/Vogtland.
SIGRO GmbH
Thomas Riedel
H.-Heine-Str. 14
D-08223 Falkenstein/ Vogtland