We are a wholesaler and deliver especially to commercial retailers. Therefore our prices do not include the legal VAT. We always try hard to deliver on schedule, but because of the dependency on some suppliers abroad, we could not give a binding confirmation of the delivery time. Claims for compensation are generally excluded.
From a net order value of 400.00 Euro per delivery date and –address, within Germany, the delivery is free. From a net order value less than 400.00 Euro, we charge 15.00 Euro for shipping and handling. Minimum net order value is 200,00 Euro.
As a matter of principle new customers are supplied either per cash on delivery or per cash in advance or on account (positive credit report required). The charge for cash on delivery is 6.50 Euro extra, which is already included in the invoice. On payment on account 30 days net are allowed.
If there have passed more than 10 days after payment date you will get the first reminder. After 20 days you will obtain our second and simultaneous last reminder. Accordingly we will hand over the outstanding debts to our debt collection agency or to our lawyer. Arising expenses are for the account of the customer.
Abroad:
The delivery to the following European countries on a net order value of 1500.00 Euro is free:
- Austria
- Switzerland
- Italy
- France
- Luxemburg
- Belgium
- Netherlands
- Denmark
- Poland
- Czech Republic
- Slovakia
- Hungary
Below 1500.00 Euro we charge freight costs at actual expense.
The minimum order value for customers from abroad is 750.00 Euro. The delivery to any other unlisted country is on enquiry and at actual expense. Payment for customers abroad is generally cash in advance.
Complaints:
Complaints has to be sent within 7 days via fax (You will find the journal of complain attached). According to the principle of duty to avert we reject all carriage forward packages. Before reconsignment or complaint please check, if it is possible to minimize the damage by sale by retail or little repair.
Damaged items will be replaced, wherever applicable. Only if this is not possible, we will credit your SIGRO-account. Deduction of the amount from the invoice without credit note in not allowed. Thank you for your understanding in advance.
If you act as described you will make processing much easier for all. The handling of complaints often takes much time and is disproportionate to the actual value of goods. If there are external damages of charge, please make the distributor confirm the incorrect delivery (journal of complaint). The distributor is obligated to do that. Pleas inform us immediately in that case.
All delivered products remain our property until all receivables have been paid completely by the customer. Place of jurisdiction for all distributes arising is Auerbach/Vogtland.
SIGRO Import Export Großhandel e.K.
Inh.: Mike Singer
H.-Heine-Str. 14
DE-08223 Falkenstein